Shipping policy
LUNO — Shipping Policy
Last updated: October 2026
At LUNO, we work to process and ship your order as quickly as possible. Please review the information below before placing your order.
1. Order Processing Time
Orders are typically processed and prepared for shipment within 2–3 business days after payment has been successfully received.
Business days are Monday through Friday and do not include weekends or applicable public holidays.
During periods of high order volume, promotions, holidays, or other unforeseen circumstances, processing may occasionally take longer than the estimated timeframe.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
2. Shipping Time
After your order has been processed and shipped, the estimated transit time is:
9–10 business days
Therefore, the estimated total timeframe from placing your order to delivery is approximately:
11–13 business days
These are estimated delivery timeframes and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier, customs processing, weather, holidays, and other circumstances outside our reasonable control.
3. Tracking Information
Once your order has been shipped, you will receive a shipping confirmation containing tracking information when available.
Tracking information may take some time to become active after the package has been handed to the carrier.
If your tracking information has not updated immediately, please allow some additional time for the carrier's system to register the shipment.
4. International Shipping
LUNO ships internationally.
International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.
Any customs duties, import taxes, brokerage fees, or similar charges that are legally payable by the recipient are generally the responsibility of the customer unless otherwise stated at checkout.
Customs processing times vary by country and are outside LUNO's control.
5. Shipping Delays
While we work to meet the estimated delivery timeframe, delays may occur due to circumstances outside our reasonable control, including:
- Carrier delays
- Customs processing
- Severe weather
- Natural disasters
- Public holidays
- Transportation disruptions
- Incorrect or incomplete delivery information
- Unexpected increases in shipping volume
- Other events beyond our reasonable control
If we become aware that an order cannot be shipped within the timeframe represented to you, we will contact you and provide any cancellation, refund, or other options required by applicable law.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you enter an incorrect or incomplete address and the package cannot be delivered as a result, please contact us as soon as possible at:
If the order has not yet shipped, we will make reasonable efforts to update the shipping information.
Once an order has been shipped, we may be unable to change the delivery address.
7. Lost, Stolen, or Undelivered Packages
If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the delivery location provided by the carrier.
If you still cannot locate the package, contact us at:
If your order has not arrived after the estimated delivery timeframe has passed, please contact us so we can review the tracking information and assist you with the next steps.
Nothing in this section limits any rights or remedies available to you under applicable consumer protection laws.
8. Damaged Packages
If your order arrives visibly damaged, please take photographs of the package and the product and contact us at:
Please include your order number and photographs showing the damage.
We will review the situation and work with you to determine the appropriate resolution.
9. Delivery Estimates and Consumer Rights
All delivery estimates provided by LUNO are based on the expected processing and carrier transit times available to us at the time of purchase.
Nothing in this Shipping Policy is intended to exclude, restrict, or replace any consumer rights, guarantees, cancellation rights, refund rights, or other legal remedies that cannot legally be excluded or restricted in your country, state, province, or region.
Where mandatory consumer law provides rights that differ from this Shipping Policy, the applicable law will prevail.
10. Contact Us
If you have any questions about your order or shipping, please contact:
LUNO
Email: lunoshop@use.startmail.com