Terms of service
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LUNO — Terms of Service
Last updated: October 2026
OVERVIEW
Welcome to LUNO. The terms “we,” “us,” and “our” refer to LUNO. LUNO operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a shopping experience (the “Services”). LUNO is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [PRIVACY POLICY LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information.
You represent and warrant that all information you provide to us is correct, current, and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all activity associated with your account.
You may not transfer, sell, assign, or license your account to another person.
SECTION 2 — OUR PRODUCTS
We make reasonable efforts to provide accurate descriptions and representations of the products offered through our store.
However, colors, images, and product appearance may vary depending on your device, screen, settings, and other technical factors.
We do not guarantee that the appearance of products displayed on our website will exactly match how they appear in person.
Product descriptions, specifications, availability, and other information may be changed or updated at any time.
We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region, or jurisdiction where permitted by applicable law.
SECTION 3 — ORDERS
When you place an order through our store, you are making an offer to purchase the products in your order.
LUNO reserves the right to accept or decline an order where permitted by applicable law.
Your order is not accepted until LUNO confirms acceptance of the order.
We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests after an order has been accepted or processed.
If we do not accept, modify, or cancel an order, we will attempt to notify you using the contact information provided when the order was placed.
Your purchases are subject to our Return & Refund Policy [RETURN & REFUND POLICY LINK].
You represent and warrant that your purchases are for your own personal or household use and not for unauthorized commercial resale.
SECTION 4 — PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice.
The price charged for a product will be the price displayed at the time your order is placed and will be shown in your order confirmation.
Unless otherwise expressly stated, prices may not include shipping charges, customs duties, import taxes, or other applicable charges.
Prices displayed on our website may differ from prices offered by third parties.
We may offer promotions from time to time that are subject to additional terms and conditions.
If there is a conflict between the terms of a specific promotion and these Terms, the promotion terms will govern with respect to that promotion.
You agree to provide current, complete, and accurate purchase and payment information for all purchases made through our store.
You agree to promptly update your information, including your email address and payment information, so that we can complete your transactions and contact you when necessary.
You represent and warrant that the payment information you provide is accurate, that you are authorized to use the payment method provided, and that all charges incurred by you will be honored by your payment provider.
SECTION 5 — SHIPPING AND DELIVERY
Shipping and delivery times displayed on our website are estimates unless expressly stated otherwise.
Delivery times may be affected by factors outside our control, including shipping carriers, customs processing, weather, holidays, and other unforeseen circumstances.
For international orders, customs duties, import taxes, and other charges may apply depending on the destination country.
Where applicable, these charges may be the responsibility of the customer.
Nothing in this section limits any rights you may have under applicable consumer protection laws.
SECTION 6 — INTELLECTUAL PROPERTY
Our Services, including but not limited to our trademarks, brand names, text, displays, images, graphics, product reviews, videos, audio, designs, selection, and arrangement of content, are owned by LUNO, its affiliates, or its licensors and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial purposes only.
You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit material from our Services without our prior written permission, except where permitted by applicable law.
Nothing in these Terms grants you any license or other rights to LUNO’s trademarks, copyrights, designs, or other intellectual property unless expressly stated.
LUNO’s names, logos, product and service names, designs, and slogans are trademarks of LUNO or its licensors.
You may not use our trademarks without our prior written permission.
Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify.
All other trademarks belong to their respective owners.
SECTION 7 — OPTIONAL TOOLS
We may provide access to third-party tools as part of the Services.
We do not necessarily monitor or control these third-party tools.
Such tools are provided “as is” and “as available,” subject to applicable law.
Your use of third-party tools is at your own discretion, and you should review the applicable terms and policies of the relevant third-party provider.
We may introduce new features, tools, or resources through the Services in the future. Any such features will also be subject to these Terms.
SECTION 8 — THIRD-PARTY LINKS
Our Services may contain links to websites or services operated by third parties.
We are not responsible for the content, accuracy, availability, or practices of third-party websites.
If you choose to access a third-party website, you do so at your own risk.
Please review the third party’s policies and terms before engaging in any transaction with them.
Questions, complaints, or concerns regarding third-party products or services should be directed to the applicable third party.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
LUNO is powered by Shopify, which enables us to provide the Services to you.
However, any purchases or sales made through our store are transactions between you and LUNO.
Shopify is not responsible for the products sold by LUNO or for the fulfillment, delivery, quality, or performance of products purchased from our store, except as otherwise required by applicable law.
SECTION 10 — PRIVACY POLICY
Personal information collected through the Services is subject to our Privacy Policy, which can be viewed here:
[PRIVACY POLICY LINK]
Because our Services are hosted by Shopify, Shopify may collect and process certain personal information relating to your access to and use of the Services in order to provide and improve the Services.
Information submitted through our store may be transmitted to or processed by Shopify and other service providers that may be located in countries different from your country of residence.
Please review our Privacy Policy for additional information about how LUNO, Shopify, and our service providers handle personal information.
SECTION 11 — FEEDBACK
If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content (“Feedback”), you grant LUNO a worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, and display that Feedback for purposes related to operating, improving, and promoting our Services, subject to applicable law.
You represent and warrant that:
- You own or have the necessary rights to the Feedback you submit.
- You have disclosed any compensation or incentives received in connection with your submission where required by law.
- Your Feedback does not violate these Terms or the rights of any third party.
You may not use a false email address, impersonate another person, or otherwise mislead us or third parties about the origin of your Feedback.
You are responsible for the accuracy and legality of the Feedback you submit.
SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.
We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel orders where permitted by applicable law.
SECTION 13 — PROHIBITED USES
You may use our Services only for lawful purposes.
You may not use the Services:
- For any unlawful or malicious purpose.
- To violate applicable laws or regulations.
- To infringe upon intellectual property rights.
- To harass, abuse, threaten, defame, or harm another person.
- To transmit false or misleading information.
- To distribute spam or unauthorized promotional material.
- To impersonate another person or entity.
- To interfere with the security or operation of the Services.
- To upload or transmit malicious code, viruses, or other harmful material.
- To collect personal information belonging to others without authorization.
- To interfere with or attempt to circumvent security or authorization measures.
We reserve the right to suspend or terminate access to the Services where permitted by applicable law if these Terms are violated.
SECTION 14 — AGENTS
This section applies if you use, enable, or cause the deployment of an automated agent or software to access, use, or interact with our Services.
Any automated agent must identify itself appropriately and comply with applicable technical and legal requirements.
No automated agent may conceal or misrepresent its identity, circumvent security measures, bypass CAPTCHAs, or otherwise interfere with restrictions we have implemented to protect our Services.
We may restrict or block automated access to our Services where permitted by law.
SECTION 15 — TERMINATION
We may suspend or terminate your access to the Services where permitted by applicable law.
You remain responsible for any amounts owed to us up to the effective date of termination.
Provisions that by their nature should survive termination will continue to apply, including provisions relating to intellectual property, feedback, disclaimers, limitation of liability, indemnification, governing law, and other applicable provisions.
SECTION 16 — DISCLAIMER OF WARRANTIES
The information provided through the Services is made available for general informational purposes.
To the fullest extent permitted by applicable law, we do not guarantee that the information provided through the Services will always be accurate, complete, current, or error-free.
EXCEPT WHERE EXPRESSLY STATED OTHERWISE OR WHERE PROHIBITED BY APPLICABLE LAW, THE SERVICES AND PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
WE DISCLAIM WARRANTIES AND CONDITIONS TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY WARRANTY, GUARANTEE, OR CONSUMER RIGHT THAT CANNOT LEGALLY BE EXCLUDED OR LIMITED IN YOUR JURISDICTION.
SECTION 17 — LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LUNO AND ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS PURCHASED THROUGH THE SERVICES.
THIS LIMITATION APPLIES ONLY TO THE EXTENT PERMITTED BY THE LAWS APPLICABLE TO YOUR PURCHASE.
NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LEGALLY BE EXCLUDED OR LIMITED.
SECTION 18 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless LUNO, its affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from claims, damages, liabilities, losses, and reasonable expenses arising from your violation of these Terms, your violation of applicable law, or your misuse of the Services.
This section does not apply to the extent that the applicable claim results from our own unlawful conduct or liability that cannot legally be excluded.
SECTION 19 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law and the remaining provisions will remain in effect.
SECTION 20 — WAIVER; ENTIRE AGREEMENT
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with the policies referenced herein, constitute the agreement governing your use of the Services, except where applicable law provides otherwise.
SECTION 21 — ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent where such consent is required.
We may assign or transfer our rights and obligations under these Terms where permitted by applicable law.
SECTION 22 — GOVERNING LAW
These Terms will be governed by the applicable laws of:
[STATE/COUNTRY WHERE YOUR BUSINESS IS LEGALLY ESTABLISHED]
subject to any mandatory consumer protection laws that apply to you in your country, state, province, or region.
Nothing in this section prevents a consumer from relying on mandatory rights or protections that apply under the laws of their jurisdiction.
SECTION 23 — HEADINGS
The headings used in these Terms are provided for convenience only and do not affect the interpretation of these Terms.
SECTION 24 — CHANGES TO THESE TERMS
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting updates to our website.
It is your responsibility to check this page periodically for changes.
Where required by applicable law, we will provide notice of material changes.
Your continued use of or access to the Services after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.
SECTION 25 — CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
LUNO
Email: lunoshop@use.startmail.com
Legal Business Name: LUNO